Databazaar.biz::Business Process Outsourcing::- BPO Services and Back Office Outsourcing - Overseas Contractors
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India offices are located
in the Infinity Building in Kolkata offering 24/7 security as well as data
and power redundancy.

US Headquarters

Databazaar.com is one of USA’s fastest growing imaging and information supplies distribution companies with current annual sales exceeding $70 Million. Having perfected the operations of the company owned offshore operations in India, Databazaar.com created the Intelligent Services Division, which is being operated as Databazaar.biz. This business delivers core value to its customers by delivering profit enhancement services in the form of strategic Business Process Outsourcing (BPO). Our Internet retail division can be accessed at www.databazaar.com

Databazaar’s commitment to delivering exceptional value, and superb customer service, have earned it many certifications including being named as one of America’s 75 most praiseworthy e-commerce companies by Consumer WebWatch .

With Corporate Headquarters and Logistics facilities in Miramar Florida, and group companies in India and Hong Kong, Databazaar is a value added reseller of high technology and imaging supplies with customers in more than 23 countries around the world, and a dominant presence in the US market. A top class management team that oversees the Financial Operations, Logistics, Provisioning, Fulfillment, Distribution, and Marketing Operations manages Databazaar USA.

 

Overseas Operations Center

Located in the Salt Lake Electronics Complex in Kolkata, India, Databazaar has its headquarters in the landmark INFINITY TOWERS complex, a high-rise technology complex built as a showcase for connectivity and modern infrastructure. Kolkata is well connected to the United States with single connections into major US airports via London, Frankfurt, Singapore, Bangkok and Kuala Lumpur. Kolkata offers world-class hotels, dining and entertainment including Sheraton Hotels, Hyatt and many others, making it a warm and inviting destination for clients and partners alike.

Our facilities include:

  • A world-class fully staffed office complex in a major technology center in India.
  • Other co-tenants in our custom designed facilities include Citibank, Lexmark, AIG, and IBM.
  • Highly secure facilities with built-in redundancies in all areas.
  • Internet connection right from the Internet backbone eliminating last-mile issues.
  • Dedicated in-house 5,000-line telephone switching exchange.

We provide seamless integration with your existing environment to replicate or improve existing business processes. Our capabilities include:

  • Networked Secure VPN Access to business applications.
  • Agent activation with accounts on your in-house system.
  • Transparent call routing using Voice Over IP (VoIP)
  • Seamless integration with US office.
  • Telecom Gateway in the US
  • Web-based customer service applications integrated with the telecom system

Technology in Action

Internet Technology and Advanced Communications play an intimate role in our daily operations. Our telecom gateway in the Minneapolis is integrated with our distributed web-based CRM Application that allows our customer service operations to be geographically dispersed. Our T1 communication lines can be configured with portable toll-free numbers that can be ported over from our clients or assigned by any local phone company in the US. Customer calls coming into these lines are automatically converted into internet data packets and sent via the internet to our customer service center. At the other end they are decoded and delivered to the desktop of a waiting agent to answer the customer’s call. What’s more is that the call is automatically identified and a specific screen pops up on the agents computer telling them how to handle the call. All this operation is completely transparent to the US customer. We handle thousands of these calls that allow us to process Millions of dollars in orders while keeping our customer service ratings at the top. Just another day of providing high quality customer care for our clients. Recently Databazaar.com was awarded the BizRate Circle of Excellence Gold Award for quality customer experience.